For your information
Use of your Information
We do not sell your personal data to third parties to use for their own marketing purposes. However, the nature of our services means that we are often obliged to pass on certain information, such as your name, address and contact information and your trade mark and business information to third party service providers who use this information to perform services for you or us, such as payment processors, attorneys, consultants, customer service and support providers and Registries, inside and outside the EEA. Your personal name and address details may also be displayed on the public trademark registries, for example whenever you apply to register a trade mark. We may also disclose your information if we are required to do so by law. By placing an order with us you consent to us passing on such information to the extent necessary to carry the work and to your details being made public on the relevant Register(s) where applicable.
Storage of your Information
We store your personal details in your system in order to provide ongoing services relating to your order. Examples include renewal of UK and EU trade mark registrations every ten years, forwarding on correspondence from the Registries and third parties and maintaining appropriate business records. We also keep a record of email correspondence and the information and content that is posted in your order notes, including your questions, answers and communications. We ask you to please keep your contact details up-to-date on our system and to inform us of any changes. You can also do this at any time by logging in to your account. If you close your order, then you will no longer receive any communications from us, unless you have an existing or ongoing matter with us; however your details and content will remain on the Trade Mark Direct Network platform, in accordance with this policy. By placing an order with us you consent to us retaining such information in accordance with this policy.
We have implemented technology and safeguards to protect the information that we store. All our systems are fully encrypted. We use HTTPS for all services other than public website pages. We regularly audit the details of our implementation. We use HSTS to ensure browsers interact with Trade Mark Direct Network only over HTTPS. All data is stored encrypted on disk with AES-256. Decryption keys are stored on separate machines. Trade Mark Direct Network is developed using the .NET framework and is hosted on Microsoft Azure cloud services. We ensure that for our EU Law Firm users we meet all requirements on the storage and transfer of data set by the Data Protection Directive (95/46/EC) and forthcoming new requirements. Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001 and UK G-Cloud. We do not process or keep financial details in our system this instead being handled entirely by our payment provider Stripe.com
Cookies and Tracking
You can access or update your order or personal information by logging into your Trade Mark Direct Network account. You can also email us at [email protected] You can opt-out of receiving text messages from us through your account. However, we may still send you transactional emails and online messages about your account or any services you have requested or received from us. If you choose not to disclose certain personal or other information to us, it may limit your access to certain services or features, including account registration, and the ability to use our services.
For further information on this policy, our marketing database or the data that we hold on you, please contact [email protected]. We will respond to your request in accordance with applicable law.
You also have the right to make a complaint with a supervisory data protection authority.